This privacy policy applies to Drainpro (ABN 65 106 975 580). When we say "we", "us" or "our", we mean Drainpro.
We're bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We take your privacy seriously - here's how we handle your information.
What we collect
When you contact us - whether by phone, through our website forms, or by email - we may collect your name, phone number, email address, your suburb or property address (so we can send a plumber), and details about your plumbing issue. We only collect what we need to do the job. We're plumbers, not data brokers.
How we use your information
We use your information to respond to your enquiry or booking request, send a plumber to the right address, follow up on completed work if needed, send you a quote or invoice, and improve our services based on feedback. We won't sell your information to anyone. We won't spam you with marketing emails. If we need to contact you, it'll be about your job.
Cookies and website data
Our website uses cookies to understand how people use the site - things like which pages get visited most and where people come from. This data is anonymous and handled by third-party analytics tools. We also use cookies to make sure the website works properly. You can disable cookies in your browser settings, but some parts of the site might not work as well.
How we protect your information
We take reasonable steps to protect your personal information from unauthorised access, modification or disclosure. This includes SSL encryption on our website, password protection on electronic files, and restricted access to personal information within our team.
Third parties
We may share your information with third parties where it's necessary to provide our services - for example, payment processors for invoicing. We don't share your information for marketing purposes. Our website may contain links to other sites. We're not responsible for the privacy practices of those sites.
Your rights
You can request access to the personal information we hold about you at any time. If something's wrong, let us know and we'll fix it. If you want us to delete your information, we'll do that too - just ask.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page.
Contact us
If you have any questions about this privacy policy or how we handle your information, phone us on 1300 303 247.